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Bengurion Airport VIP Service Policy
Privacy Policy
Before You Book Your Service, Please Read Our Policy:
At Platinum Aviation, we understand that plans can change unexpectedly. To accommodate this, we’ve created a flexible cancellation policy that balances the needs of our customers with those of our VIP staff and drivers.
- Terms and Conditions: By confirming and signing the service order we send, you agree to all terms listed in that document. This includes meeting times at the airport and providing a valid passport and credit card. Failure to adhere to the agreed-upon time will result in the forfeiture of the service, with no responsibility on the part of our company.
- No-Show Policy: If passengers do not arrive at the agreed meeting time, our company will not be responsible for providing the service, and the full cost of the service will be charged.
- Agreement Confirmation: Each signature on the order signifies a binding agreement for our services. The only exception is if the order is canceled more than 48 hours in advance. Once within the 48-hour window, cancellations will not be honored, and the service will be charged in full.
- Third-Party Bookings: If a third party books a service on behalf of the customer and provides the recipient’s passport and credit card, this constitutes an agreement. The service cannot be canceled within 48 hours.
- Electronic Confirmations: If a customer cannot physically sign the service order, a confirmation via WhatsApp or email, along with the provision of a passport and credit card, will be accepted as formal approval of the service. This is binding, and no future claims for non-provision of service will be entertained.
- Service Quality Complaints and Refunds: While we strive to provide the highest quality service, individual perceptions of quality can vary. We encourage open communication and are always willing to receive feedback. However, refunds based solely on subjective service quality concerns may not be eligible for consideration. Any surprises or additional services, such as birthday gifts, must be clearly communicated to the client beforehand, and refunds will not be provided for such cases.
- Passport Control Issues: In cases where customers are unable to leave the country due to passport control issues, refunds may not be granted. Passport control processes are outside our control, and it is the customer’s responsibility to ensure all travel documentation, such as passports and visas, is valid. Non-refundable services, including transportation and accommodation, are subject to the terms and conditions outlined during booking.
Cancellation Policy for Airport and Car Services
To accommodate our clients while maintaining the highest quality of service, we have outlined the following cancellation policies:
Airport Services
Cancellation Outside of 48/72 Hours:
- USA Airports: Cancellations made at least 72 hours before the scheduled service time will be eligible for a full refund.
- All Other Locations: Cancellations made at least 48 hours before the scheduled service time will be eligible for a full refund.
Cancellation Within 48/72 Hours:
- USA Airports: Cancellations made within 72 hours of the scheduled service time will not be eligible for a refund. The full cost of the service will be charged.
- All Other Locations: Cancellations made within 48 hours of the scheduled service time will not be eligible for a refund. The full cost of the service will be charged.
Flight Delays or Cancellations:
If a passenger is unable to use the service due to airline-related issues (e.g., flight cancellation, delay, or diversion):
- More than 48 hours in advance: We will attempt to rebook the service, subject to availability. If rebooking is not possible, a 50% refund will be issued.
- Within 48 hours of service time: We cannot offer rebooking or refunds. The booking will be treated as a No-Show, and the full service amount will be charged.
Platinum Aviation / Platinum Airport VIP Ltd is not responsible for any disruptions caused by airlines. Clients may request an official receipt to claim compensation directly from the airline or their travel insurance provider.
Passport Control or Border Control Issues:
- If a passenger faces issues with passport control or border control and is not allowed entry into the country, the service will automatically be terminated, and the passenger will be charged in full. The service will be non-refundable under these circumstances.
- If a passenger is found to be carrying items not allowed to be brought into the country and border control stops them, the service will automatically end, and the passenger will be charged in full. The service will be non-refundable in such cases.
Car Services & General Reservation Policy
Cancellation & Modification Policy – 72 Hours Notice Required:
- All bookings, including those made less than 72 hours in advance, are final and cannot be canceled or modified. Any cancellation or change made within 72 hours of the scheduled service will be fully charged and is non-refundable.
Vehicle Assignments – Shift-Based Service:
- Vehicles booked on an assignment (designated driver service) operate on a minimum 12-hour shift, from 08:00 AM to 08:00 PM.
Each shift is calculated and billed solely at the discretion of the company.
Late Changes or Early Termination:
- Any change or early termination initiated by the client within 72 hours of the service will be billed as a full 12-hour shift, regardless of actual usage.
Evening, Weekend & Holiday Surcharges:
- For any shift starting after 4:00 PM, or during Saturdays and public holidays, a 25% surcharge will apply.
General Cancellation Policy
Reservation Cancellation Before 72 Hours:
- Any reservation that has been booked, approved, and paid for and is canceled before 72 hours of the scheduled service time will incur a 25% cancellation fee from the total amount paid. The remaining balance will be refunded.
Cancellation Within 72 Hours:
- Cancellations made within 72 hours of the scheduled service (for both airport and car services) will not be eligible for a refund. The full cost of the service will be charged.
Refund Process
If a service is eligible for a refund, the payment will be processed automatically, and the refund will be issued within a few business days to the original payment method.
Agreement Confirmation
By completing the payment via the provided payment link, the customer acknowledges and agrees to the terms and conditions outlined in this policy. No signature or stamp is required for validity. All orders or invoices sent by Platinum Aviation / Platinum Airport VIP Ltd are considered valid without a signature or stamp. Once a customer completes the payment, they confirm their acceptance of the service and the conditions stated in the order.
No-Show Policy
If a passenger does not arrive at the agreed-upon meeting time for an airport or car service, the service will be canceled, and no refund will be issued. The full cost of the service will be charged. Platinum Aviation / Platinum Airport VIP Ltd will not be held responsible for the non-provision of the service in such cases.
Third-Party Bookings
If a third party books a service on behalf of the customer, the agreement is still binding. Cancellations are subject to the same policies:
- No cancellations within 72 hours for USA airport services.
- No cancellations within 72 hours for all other locations.
- No cancellations within 72 hours for car services.
Service Quality Complaints and Refunds
While we strive to provide the highest quality of service, refunds due to subjective complaints regarding service quality will not be entertained. Any additional services, such as birthday gifts or surprises, must be communicated in advance to avoid misunderstandings.
Passport Control Issues
Delays or issues at passport control or immigration are beyond our control. Refunds will not be issued in such circumstances. Customers are responsible for ensuring that all travel documentation (passport, visa, etc.) is valid and up-to-date.
Thank you for choosing Platinum Aviation / Platinum Airport VIP Ltd!
